Terms of service

1. Introduction
Welcome to Mercellini. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our site, you agree to comply with these Terms. Please read them carefully.

2. General Conditions

  • You must be at least 18 years old to use our services.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

  • All products are subject to availability.

3. Orders and Payment

  • Orders will be processed within 1-3 business days after purchase confirmation.

  • Payment must be made in full before shipment.

  • We accept payments via the methods provided on the website.

  • Prices include applicable taxes unless otherwise stated.

4. Shipping and Delivery

  • Processing time: 1-3 business days.

  • Delivery time to the UK: 5-10 business days, excluding customs delays or peak periods.

  • Shipping is provided by major couriers and includes insurance for theft, loss, or damage.

  • After shipment, you will receive a tracking number to track your order via our website’s tracking page.

  • Orders may be shipped in multiple parcels if necessary.

  • If tracking information is not updated within 5 business days, please contact our customer support.

5. Cancellation and Returns

  • You have the right to cancel your order within 30 days without providing a reason, starting from the date you or a third party (not the carrier) took possession of the goods.

  • To exercise this right, contact us via our contact page or email at SUPPORT@MERCELLINI.

  • Returned products must be sent back within 30 days after informing us of your cancellation. You bear the return shipping costs.

  • Products should be returned in their original condition and packaging.

  • You may be liable for any diminished value of goods if they were handled beyond what is necessary to determine their nature, characteristics, and functioning.

  • Exceptions to the right of withdrawal include custom-made goods, perishable goods, sealed goods not suitable for return for health/hygiene reasons once opened, and digital content if the download has started.

6. Privacy Policy

  • We collect personal data such as device information, order details, and communication data to process your orders and improve your experience.

  • Your data is shared only with trusted processors like Shopify for business purposes.

  • Please refer to our full Privacy Policy on our website for detailed information.

7. Limitation of Liability

  • Mercellini is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

  • We make reasonable efforts to ensure product quality but do not guarantee that all products will meet your expectations.

8. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

9. Contact
For questions about these Terms, orders, returns, or other inquiries, please contact us via our contact page.