FAQ

At the moment, Mercellini delivers exclusively within the UK. However, we’re working on expanding our services internationally to bring our collections to more customers very soon.

We’re pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple pieces, you will never pay for shipping.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on our dedicated tracking page.

Our processing time is 1-2 business days. Once your package has shipped, you can expect a delivery time of 5 to 10 business days. We strive to get your order to you as quickly as possible so you can enjoy your new fashion items soon!

You can return your items within 30 days of receiving your order. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. When you wish to initiate a return, simply send us an email. Our team is ready to assist you and guide you through the process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To get started, please contact us via our Contact page.

If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes while your order is still being processed.

Enter your discount code in the designated field during the checkout process. The discount will be applied automatically to your total amount.

We accept various payment methods, including Visa, MasterCard, American Express, Maestro, and Shop Pay. You can see the available options during the checkout process.

Please consult our size chart on the product page to find the right fit for your body type. If you’re unsure, feel free to contact us for personalized advice.

You can sign up for our newsletter by entering your email address in the subscription field at the bottom of the page. You’ll receive updates on new products and exclusive offers.

We take your privacy seriously. Please read our Privacy Policy to understand how and why we collect, use, and protect your personal information.