General terms and conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Duration transaction: A distance contract concerning a series of products and/or services, where the delivery and/or acceptance obligation is spread over time.
Durable data carrier: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
Distance contract: A contract concluded within the framework of a system organized by the entrepreneur for selling products and/or services remotely, up to and including the conclusion of the contract, exclusively using one or more techniques for remote communication.
Technique for remote communication: Means that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same place simultaneously.
General Terms and Conditions: These General Terms and Conditions of the entrepreneur.
Article 2 – Right of withdrawal
The consumer has the right to withdraw from the contract within a cooling-off period of 30 days without giving any reason. During the cooling-off period, the consumer will handle the product and packaging with care.
If the consumer exercises their right of withdrawal, they will return the product with all delivered accessories and, if possible, in the original condition, in accordance with reasonable instructions from the entrepreneur.
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the terms and conditions can be inspected at the entrepreneur and will be sent free of charge at the consumer's request as soon as possible.
If the distance contract is concluded electronically, the text of these terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored on a durable data carrier. If this is not reasonably possible, it will be indicated before the contract is concluded where the terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the consumer’s request.
If specific product or service terms and conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the case of conflicting terms, the consumer may always invoke the provision that is most favorable to them.
If one or more provisions of these terms and conditions are at any time wholly or partially void or annulled, the contract and these terms and conditions remain in effect for the rest, and the invalid provision will be replaced by a provision that approximates the original intent as closely as possible, through mutual consultation.
Situations not covered by these terms and conditions shall be assessed "according to the spirit" of these general terms and conditions. Ambiguities about the interpretation or content of one or more provisions shall also be interpreted "according to the spirit" of these general terms and conditions.
Article 4 – The offer
If an offer has a limited validity or is made under conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer.
If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative and do not give rise to compensation or dissolution of the contract.
Product images are a truthful representation of the offered products. The entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.
Each offer contains information that clearly indicates to the consumer the rights and obligations attached to acceptance of the offer. This particularly concerns:
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Any shipping costs.
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How the contract will be concluded and what actions are required.
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Whether the right of withdrawal applies.
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Payment, delivery, and execution methods of the contract.
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The deadline for accepting the offer or the period during which the entrepreneur guarantees the price.
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The rate for remote communication if the costs differ from the basic rate for the communication method used.
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Whether the contract will be archived after conclusion, and if so, how the consumer can consult it.
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How the consumer can check and correct the data provided before concluding the contract.
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Any other languages besides Dutch in which the contract can be concluded.
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The codes of conduct the entrepreneur adheres to and how the consumer can consult them electronically.
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The minimum duration of the distance contract in the case of a duration transaction.
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Optional: available sizes, colors, types of materials.
Article 5 – The contract
The contract is concluded, subject to paragraph 4, at the moment the consumer accepts the offer and meets the conditions set.
If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt electronically. Until this confirmation, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment. If electronic payment is possible, the entrepreneur will implement suitable security measures.
The entrepreneur may – within legal limits – investigate whether the consumer can meet payment obligations and assess all relevant factors for responsible contract conclusion. If the entrepreneur has good grounds to refuse the contract, they may reject an order or impose special conditions.
The entrepreneur will send the consumer the following information with the product or service, either in writing or in a way the consumer can store on a durable data carrier:
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The entrepreneur’s address for complaints.
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Conditions and procedure for exercising the right of withdrawal, or a clear notice if the right does not apply.
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Warranty and post-purchase service information.
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Information mentioned in Article 4 paragraph 3, unless already provided before execution.
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Cancellation requirements if the contract duration exceeds one year or is indefinite.
In case of a duration transaction, the above applies only to the first delivery. Each contract is subject to the condition of product availability.
Article 6 – Right of withdrawal
When purchasing products, the consumer may cancel the contract without reason within 30 days.
The cooling-off period starts the day after the consumer or a designated representative receives the product.
During this period, the consumer must handle the product and packaging carefully and only unpack or use it as necessary to decide whether to keep the product.
If exercising the right of withdrawal, the consumer must return the product with all accessories and, if reasonably possible, in original condition and packaging, according to the entrepreneur's clear instructions.
The consumer must notify the entrepreneur within 30 days of receipt if they wish to exercise the right of withdrawal by written notice or email.
After notification, the consumer must return the product within 30 days and provide proof of timely return (e.g., shipping receipt).
If the consumer fails to notify or return the product within the terms, the purchase is final.
Article 7 – Costs in case of withdrawal
If the consumer exercises the right of withdrawal, return costs are borne by the consumer.
If a payment was made, the entrepreneur will refund it as soon as possible, but no later than 30 days after withdrawal, provided the product is returned or proof of return is shown.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur may exclude the right of withdrawal for certain products if clearly stated in the offer or before concluding the contract.
Exclusions apply to products:
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Made according to consumer specifications.
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Clearly personal in nature.
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That cannot be returned by their nature.
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That spoil or age quickly.
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Whose price depends on financial market fluctuations beyond the entrepreneur’s control.
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Loose newspapers and magazines.
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Media, video recordings, and software whose seal the consumer has broken.
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Hygiene products whose seal the consumer has broken.
Article 9 – Price
During the offer validity, prices will not increase, except due to changes in VAT rates.
Prices tied to financial market fluctuations may vary, with such variability stated in the offer.
Price increases within three months after contract conclusion are only allowed if due to legal regulations.
Price increases after three months require prior agreement and allow the consumer to terminate the contract from the increase date.
All prices are subject to printing errors; the entrepreneur is not liable for consequences and is not obliged to deliver at incorrect prices.
Article 10 – Conformity and warranty
The entrepreneur guarantees that products/services meet the contract, offer specifications, reasonable quality/usefulness standards, and legal/governmental requirements at contract conclusion.
If agreed, suitability for non-normal use is guaranteed.
Manufacturer or importer warranties do not affect statutory consumer rights against the entrepreneur.
Defects or incorrect products must be reported within 30 days after delivery in writing. Returns must be in original packaging and new condition.
The entrepreneur's warranty matches the factory warranty but is never responsible for individual suitability or advice on product use.
Warranty is void if:
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The consumer repaired or altered the products themselves or via third parties.
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Products were exposed to abnormal conditions or mishandled contrary to instructions.
Article 11 – Delivery and execution
The entrepreneur will execute orders carefully and within the agreed period or, if not specified, within 30 days after contract conclusion.
If the delivery deadline is exceeded, the consumer must notify the entrepreneur in writing, granting an additional reasonable period.
If the entrepreneur still fails to deliver timely, the consumer may dissolve the contract.
The risk of product loss or damage passes to the consumer upon delivery at the agreed location.
Partial deliveries are allowed unless explicitly agreed otherwise.
The consumer must inspect the delivered product promptly and report defects immediately.
Article 12 – Payment
Payment must occur in the manner indicated by the entrepreneur before or upon delivery.
The entrepreneur is entitled to refuse certain payment methods, with notice given in advance.
If payment is late, the consumer owes statutory interest and possible collection costs.
The entrepreneur may demand advance payment or security if justified.
Article 13 – Complaints procedure
Complaints about product defects or service must be submitted promptly and within 30 days of discovery.
The entrepreneur will confirm receipt of the complaint within 14 days.
The complaint will be handled within 30 days.
If justified, the entrepreneur will repair, replace, or refund as appropriate.
The consumer is informed of the outcome and any further steps.
Article 14 – Disputes
Disputes between the entrepreneur and consumer will primarily be settled amicably.
If not possible, disputes may be submitted to the competent court or a recognized dispute resolution body.
Consumer disputes may be submitted to the European Online Dispute Resolution platform.
Article 15 – Final provisions
These terms and conditions are governed by Dutch law.
If translations exist, the Dutch text prevails in case of conflict.
The entrepreneur reserves the right to change these terms and conditions. Changes do not apply to contracts already concluded, unless agreed otherwise.