Shipping policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1-2 business days after placing the order, it will be checked, approved, and packaged. After that, the package will be prepared for transport. -
Delivery time
United Kingdom: 5-10 business days
The shipment is handled by the main courier services in the UK.
All shipping times exclude any possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What are the shipping costs?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage of the package.
Where is my package?
After shipment, you will receive an email with a tracking number.
You can track your order by entering your tracking number on the tracking page on our website.
For logistical reasons, the order may be sent in multiple partial shipments.
My tracking number is not working
It may take up to 5 business days for tracking information to be updated. If your tracking number still does not provide any information after a few days, please contact our customer service.